PassagePass is a parking payment app that allows property managers to sign up and access a list of paid permits. The property manager is responsible for parking enforcement, including ticketing and towing non-compliant vehicles, to ensure parking is available for paid patrons. PassagePass is not responsible for parking enforcement. Refund requests must be directed to the property manager, not PassagePass. For sites with gates, there is a backup access system: if you call the phone number assigned to your building from the same phone number used to purchase your parking pass, the gate will open.